Refund policy

Returns within 30 days (if no other announcement communicated on homepage)

You can request a return within 30 days after having received your products for a full refund. This does not include the shipping costs incurred. If 30 days have gone by since you received the product, unfortunately we cannot offer you a refund or exchange. 

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not liable for the transport risk to our return address.

Within the EU we offer free returns for products above 150€. For returns of products below 150 EUR within the EU and for all returns from outside of the EU, shipping has to be paid by the customer.

Only regular priced items may be returned and refunded. Sale items as well as made-to-order and custom pieces cannot be returned nor refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please submit your return by emailing us at customerservice@whitelabel-project.com. We usually respond within 1-2 working days.

There are certain situations where only partial refunds are granted (if applicable): Any item (i) that is not in its original condition, (ii) that is damaged or is missing parts for reasons not due to our error.

Refunds:

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed as soon as possible. Funds will automatically be returned to your credit card or original method of payment issued within a maximum of 30 days.

Exchanges:

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at customerservice@whitelabel-project.com.