Shipping & Returns

Shipping
We offer free shipping for orders above 100€ within the EU and above 200€ for the rest of the world.

For orders below 100€ shipping costs are 3.50€ (SWE), 5€ (EU) and 10€ (world)


Shipping Confirmation & Disclaimer:

Once an order is sent off from our warehouse, a shipping confirmation email is sent to the address you have submitted to us. The shipping confirmation email entails (1) order number, (2) overview of item(s) ordered, (3) payment and delivery details and (4) a postal tracking number.

WLP does not guarantee that all items included in the WLP Webshop are in stock at the time of your order. If an item happens to run out of stock before the status has been updated on the Webshop, WLP will notify you about this by either email or phone. Customers will then have the option to choose an alternative item or cancel the order in question and receive a refunded of the purchase.

 

Free Returns within 14 days above 100€ (EU only)

Within the EU we offer free returns for products above 100€. Shipping costs outside of the EU are non-refundable.

If you are shipping an item over €75, you should consider using a
trackable shipping service or purchasing shipping insurance. We are not liable for the transport risk to our return address.

You can return your items by mail within 14 days after having received your products. If 14 days have gone by since you received the product, unfortunately we cannot offer you a refund or exchange.

Only regular priced items may be refunded, sale items cannot be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please email this to info@whitelabel-project.com. Please do not send your purchase back to the manufacturer. To return your product, please send your product to

WL Project AB, c/o Foerster, Birkagatan 21B, 11336 Stockholm, Sweden.

There are certain situations where only partial refunds are granted (if
applicable): Any item (i) that is not in its original condition, (ii) that is damaged or is missing parts for reasons not due to our error.


Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed as soon as possible. Funds will automatically be returned to your credit card or original method of payment issued within maximum of 30 days.


Exchanges:

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at info@whitelabelproject.
com and send your item to: WL Project AB, c/o Foerster, Birkagatan 21B, 11336 Stockholm, Sweden